Help staff navigate SAP and ERP tasks. NIVA answers from SOPs and can search SAP OSS notes and T-code docs via API mid-conversation.
ERP interfaces are complex and training is costly. Staff lose time hunting for the right T-code, process step or OSS note, and the help desk fields repetitive how-to questions.
An SAP persona answers process questions from an internal SOP knowledge base and uses a per-persona tool to search the SAP Support Portal (OSS notes, T-code docs) via API mid-conversation. Requires an API-enabled S-User ID. Note: NIVA documents read and search operations; write-back to ERP is not a documented capability.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| ERP how-to load | Help-desk time | Self-served |
| Note and T-code lookup | Manual portal search | In-chat API search |
| Training cost | High | Reduced with on-demand help |
| Staff productivity | Lost to navigation | Restored |
This is an internal deployment for staff rather than a public-facing bot. It is fed internal documentation, standard operating procedures, policies, and system data, and kept strictly private through NIVA's multi-tenant isolation, so its knowledge base and conversation logs never mix with any customer-facing deployment. It suits manufacturing teams that lose time to repetitive internal questions or manual intake and want a single, governed front door for those requests.
In practical terms, the shift looks like this: on erp how-to load, you move from help-desk time to self-served; on note and t-code lookup, you move from manual portal search to in-chat api search; on training cost, you move from high to reduced with on-demand help; on staff productivity, you move from lost to navigation to restored. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.