Collect richer feedback than a static survey. NIVA runs conversational NPS and follow-ups, captures the why, and routes detractors for fast recovery.
Static surveys get low response and shallow answers, so teams miss the reasons behind scores and act too late on unhappy customers.
A feedback persona runs a conversational NPS via the Flow Engine, asks adaptive follow-ups to capture the why, and branches to route detractors for fast recovery and promoters for referral prompts, all logged via webhook.
Real differences your team will feel from day one — not theoretical benchmarks.
| Area | Before NIVA | With NIVA |
|---|---|---|
| Response depth | Shallow | Conversational why |
| Detractor recovery | Too late | Routed fast |
| Promoter leverage | Missed | Referral prompt |
| Response rate | Low | Higher in-context |
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect. Many cross-industry operators start public-facing for the traffic and conversion upside, then reuse the same build internally.
In practical terms, the shift looks like this: on response depth, you move from shallow to conversational why; on detractor recovery, you move from too late to routed fast; on promoter leverage, you move from missed to referral prompt; on response rate, you move from low to higher in-context. Each of these is a direct consequence of moving the interaction from a manual, human-gated channel to an always-available conversational one that still escalates to a person when the situation genuinely needs it.
Implementation reality: the conversational layer, routing, data capture, and system handoff are all within NIVA's documented no-code capabilities. Where this use case reads or writes live data, it assumes the relevant API or webhook endpoint exists on your side; that integration is the one piece worth scoping before launch. Start with the knowledge base and flow, then layer in live API calls once the core experience is proven.
No developers. No long setup. NIVA gives you every engine shown on this page — persona routing, flow automation, smart forms, and webhooks — as a ready-to-configure platform.