Your customers ask.Your assistant helps.
Answer questions, guide purchases, and handle bookings with AI agents that know your business and share the conversation.
Everyday essentials, thoughtfully made
Northwind Assistant
Products & support · Shared context
The right specialist, with the full context
Example: sales + support- 1Understand the customer’s question
- 2Find the answer in approved content
- 3Bring in the next specialist
- 4Keep the conversation context
250+
specialist templates
Your
approved knowledge
Shared
conversation context
One
branded assistant
Start with your business. Build the team it needs.
Choose your specialists
Start with industry templates for sales, support, bookings, or operations. Give each specialist a clear job.
Your team
ConfiguredEverything you need. Nothing you don’t.
Specialists for your business
Adapt ready-made industry and role templates to the way your team works.
Your knowledge
Ground replies in your documents, website, and approved answers.
Your voice and boundaries
Set the tone, responsibilities, and handoff rules for each specialist.
A team in one conversation
Route questions between specialists while preserving the conversation context.
Tools for each role
Connect the systems each specialist needs to take the next step.
Flip the switch. See what changes.
After
- A clear job for each specialist
- Approved knowledge for each topic
- Context carried between specialists
- Tools assigned to the roles that need them
Same engine. Every industry.
Assistant
Will this bag fit my laptop, and can I return it?
Retail
“Will this bag fit my laptop, and can I return it?”
Product advice → Support
Trusted by teams using NIVA
Marinas, agencies, and product teams answering customers with NIVA.
Good to know. Before you start.
An AI agent answers customer questions and helps with tasks using your business content. Start with sales, support, or bookings, then connect more roles as you need them.
Yes. Start with one role and add more when you need to cover different topics or workflows.
NIVA routes questions to the relevant specialist and carries the conversation context forward. Customers stay in one branded chat.
Yes. Configure the content, instructions, and connected tools that each role needs.
Define boundaries and handoff rules so the assistant can ask for clarification or route the enquiry to your team when the answer is outside its approved knowledge.
Your expertise. One helpful assistant.
Book a call and we’ll set it up for your business while you watch.