AI chatbot for Travel & Tourism

Answers, intake, and next steps for Travel & Tourism, grounded in your content.

1,000 trial messages · No credit card required

Travel & Tourism
Example conversation

"We're vegetarian and want a 2-week trip to India. Is it manageable for food?"

Answer from your contentRoute enquiries to your team
24/7Always on
YourContent
ClearHandoffs
YourBrand
Built for
Travel AgenciesTour OperatorsDestination ManagementTourism BoardsOTAs
THE PROBLEM

Where travel & tourism teams
can reduce enquiry friction

Give visitors a clear answer or next step when your team is busy. Start with recurring questions and the enquiries that need better context.

New enquiry
Unread · 9h
Pricing question
Unread · 14h
Booking request
Unread · 19h
01

They write while you're busy

A travel & tourism enquiry arrives while your team is helping someone else. A clear intake flow can collect context for a useful follow-up.

Example: repeated question
"What are your opening hours?"
"What are your opening hours?"
"What are your opening hours?"
"What are your opening hours?"
02

Your team repeats the same answers

Repeated questions about services and processes interrupt your team. Approved answers can help visitors find the basics.

Lead warmth
03

After-hours enquiries need a next step

Let visitors share their requirements outside office hours and explain when your team can follow up.

WHAT NIVA HANDLES

Work your Travel & Tourism team
no longer does by hand

Six jobs, handled on your site while visitors are still browsing.

How much is a full balayage with a cut, and is there anything free on Friday after 5pm?
Here's our pricing, straight from your price list...

Trip questions, answered

Destinations, seasons, visas and inclusions, answered from your brochures and packages.

DestinationsVisas
Name Alex Morgan
Need Quote this week
Budget Confirmed

Booking enquiries captured

Dates, party size, budget and preferences, handed over as a ready-to-quote enquiry.

BudgetWarm leads
Pick a time
9:00
10:30
13:00
14:30
16:00
17:30

Itinerary suggestions

“10 days in Japan in October?” Proposed from your actual tours, not generic lists.

ItinerariesUpsell
Terms explained
Exception flagged
Sent to team

Changes & cancellations

Terms and rebooking options explained, with structured requests sent to ops.

PoliciesOps handoff
3:07 AMStill answering
ENESDEAR

Support while they travel

Check-in times, transfers and emergency contacts, 24/7 in their language.

In-trip24/7
SK
Welcome back, SaraPicking up from last visit

Repeat travellers remembered

Past trips and preferences carry over for warmer repeat bookings.

MemoryLoyalty
REAL QUESTIONS

Questions your site
already gets

Answered from your docs and policies, days, nights and weekends, so your team isn't repeating them.

See it answer live

"We're vegetarian and want a 2-week trip to India. Is it manageable for food?"

"If we book the Peru trip for June, what's your cancellation policy?"

Answered in under 3 seconds

Not another chatbot.
A front desk that works overnight.

WITHOUT NIVA
WITH NIVA
Missed enquiries after hours
Every visitor gets a reply, days, nights, weekends
Your team repeats the same answers
Policies and pricing answered consistently from your docs
Leads cool off waiting for a callback
Bookings, forms and next steps happen in the chat
Ready-made

Travel & Tourism helpers,
configured for your team

Explore the persona engine

Trip Planner

Itineraries, destinations, budget

Booking Agent

Availability, reservations, pricing

Visa & Entry Advisor

Requirements, documentation

Travel Insurance Bot

Coverage, claims, exclusions

In-Destination Support

On-trip help, local tips

Group Travel Coordinator

Group bookings, rooming

Platform*

Built around how travel & tourism
teams actually work

How it works

Live
DOCPrice lists
DOCFAQs
DOCPolicies
DOCGuides
NIVA Logo
Lead in CRM
Booking made
Team handoff

Now active

Travel & Tourism knowledge base

Example flow · Travel & Tourism

1

Trigger

Traveller asks about Japan

2

Ask

Duration, budget, style

3

Build

Itinerary + quote

4

CRM

Lead captured, agent notified

Setup*

Tonight's visitors get answers.
You set it up once.

1~15 min

Show us where leads slip

We map the travel & tourism questions that cost you money.

2Your call

Switch on the right helpers

Pick personas that already speak your language.

3Your docs

Feed it what you trust

Price lists, FAQs, policies. Nothing made up.

4Same day

Go live as your brand

One line on the site you already run.

*

The details
before you start.

Common questions from travel & tourism teams.

READY WHEN YOU ARE

Bring AI chat to Travel & Tourism
start with one useful workflow

Start free, or bring your real use case to a 30-minute working session.